Government operations and workforce

Executive Order 13571: Streamlining Service Delivery and Improving Customer Service

President: Barack Obama

Required agencies to publish customer-service plans simplify delivery use technology and obtain public feedback.

Status: In effect. Is Executive Order 13571 still in effect? Yes. Executive Order 13571 remains operative as an unrevoked customer-service directive. On February 24, 2026, the Department of Energy published a service-feedback information-collection notice expressly citing it as authority. The later revocation of Executive Order 14058 did not revoke Executive Order 13571. Sources: Current Federal Register executive order disposition table: 2011; Executive Order 13571: signed Federal Register text; DOE service-feedback information collection, February 24, 2026.

What does Executive Order 13571 do?

EO 13571 directed agencies that provide significant services to develop customer-service plans, identify a signature improvement and use technology, shared services and feedback to reduce burdens. Later administrations added digital-service and customer-experience policies. Although EO 14058 was revoked in 2025, agencies continued citing EO 13571 in 2025–2026 information collections and service systems.

Administration position: The order sets management expectations; it does not guarantee a particular benefit decision or waive statutory application requirements.
SignedApril 27, 2011
CoordinatorOMB Deputy Director for Management
Agency deliverableCustomer service plan

Before and after

Before the order

EO 12862 established customer-service standards, but digital delivery and cross-agency burden reduction needed renewed direction.

After the order

Major service agencies published plans, sought faster feedback and designated concrete improvements.

Who had to do what

Agency / officeActionTiming / position
AgenciesPublish and implement service plansContinuing management practice
OMBCoordinate guidance and reviewContinuing
AgenciesUse lawful customer feedback and technologyContinuing

What happened next

EO 13571 issued.

OMB issued M-11-24 implementation guidance.

EO 14058 added a life-experience customer-service agenda.

DOE published a service-feedback information-collection extension notice expressly citing Executive Order 13571 as authority, documenting its continued use. Official source.