Government operations and workforce

Executive Order 14058: Transforming Federal Customer Experience and Service Delivery To Rebuild Trust in Government

President: Joseph R. Biden Jr.

Directed agencies to make high-impact public services simpler, more accessible and more coordinated across life events such as retirement, disaster recovery, health and benefits.

Status: Revoked. Is Executive Order 14058 still in effect? No. Executive Order 14058 was revoked. See Federal Register record.

People, including a wheelchair user, approach a large service form with health, housing and education symbols.
Federal service delivery, illustrated symbolically; not a real application, proof of benefit eligibility or a guarantee of approval. EO Explained · site-generated editorial illustration · not documentary evidence.

What does Executive Order 14058 do?

OMB was assigned oversight of high-impact service providers, and agencies were directed to make specified improvements with GSA support.

Administration position: The order’s findings and policy rationale were the Biden administration’s positions. This guide distinguishes them from implementation records and judicial rulings.
SignedDecember 13, 2021
Lead officialsOMB, designated High Impact Service Providers and service-delivery agencies
Express timingAgency actions generally within 90–180 days; annual OMB oversight

Before and after

Before the order

Customer-experience work existed under statute and prior OMB policy but services remained fragmented across agency boundaries.

After the order

Agencies designated service providers, measured experience and implemented actions such as simpler benefit access and coordinated digital services. No express revocation was located; individual initiatives remain subject to current agency priorities.

Who had to do what

Agency / officeActionTiming / position
OMBDesignate and oversee high-impact service providersOngoing
AgenciesImplement specified service improvements90–180 days and ongoing
GSASupport shared digital and identity servicesOngoing

What happened next

EO 14058 signed.

No express revocation located; implementation varies by program.